Written to help professionals, parents, teachers, government officials, corporations and communities, Difficult Conversations offers a concrete, step-by-step approach to preparing for and conducting your most challenging conversations.

The authors and their associates offer training, consulting, and intervention services through two organizations:

Bruce Patton and his colleagues at Vantage Partners help organizations improve their capacity to negotiate, build, and manage their critical internal and external relationships.

Vantage consulting is specifically focused on helping its clients:

• manage the thorny relationship issues involved in making alliances succeed and evolve, and to build the organizational capacity to do so consistently.
  
  
• increase organizational returns on the wide range of negotiations in which they engage daily, with suppliers, customers, and partners.
  
  
• build the capacity to manage cross-functional and cross-divisional conflict in order to "make the matrix work."

Vantage training provides customized training on a variety of relationship management challenges. Two and three day courses include "Difficult Conversations", "Effective Negotiation Skills" (based on the international best seller Getting to Yes, of which Bruce Patton is a co-author), and "Conflict Management."

For more information, please visit the Vantage web site, or call us at: 617-354-6090.

Douglas Stone and Sheila Heen are founders of Triad, a corporate education and consulting firm based in Cambridge, MA.  

Whether making tough strategic choices, addressing performance issues, creating a culture where honest feedback is valued, or managing conflict among functions, teams, or team members, Triad can help.  

Services include:

• Customized Corporate Education
  • Difficult Conversations; Negotiation Strategy; Team Effectiveness; Performance Management and Feedback,
    and other workshops.
• Rapid Response Consulting and Intervention
  • Triad works with teams to improve communication, accountability, trust, alignment of purpose, and collaborative
    problem-solving.
• Executive Coaching
  • In the context of a supportive personal relationship, Triad coaches provide honest diagnostic analysis and straight-forward
    advice.
• The Triad Institute: Soft Skills, Hard Science,
  Real Results
  • Cutting edge thinking and free resources
    for you and your team.
  • Learning Edge Whitepapers, Team Discussion Guides, Podcasts & Preparation
    Tools.

For more information, please visit www.diffcon.com or call us at 617-547-1728.